FAQs2018-11-08T13:48:11+00:00

Frequently
Asked Questions

Please find answers below to the most frequently asked questions about our mobile apps. We’re always available to provide support and to answer any additional questions you may have so please don’t hesitate to get in touch. We love to get feedback on our apps and are always working to improve them for our users. Contact us anytime!

How can I make a bulk purchase for my institution?

We can provide custom versions of our apps to suit the needs of your institution. We will make any app you choose available through Apple’s Volume Purchase Program. This approach is ideal if you’d like to purchase multiple copies which are managed centrally. With Apple’s VPP program, we also can offer customization, such as additional screens with branding and specific information for your users (at an extra cost), if desired. If you would like to make a bulk purchase, please contact us to discuss the details.

I need to reinstall the app but I’m being asked to pay again. What should I do?

The way our IOS applications are built, with the in-app purchase model, you need to go through the purchase process again each time you reinstall the app. Be sure to log in with the same username with which you made your original purchase and buy the app again. You will not be charged a second time by Apple. Eventually, you will reach a screen which says, “You have already purchased this item, do you want to download again?” Click “Yes” and you’ll be all set.

How can I install the app I purchased on multiple devices?

The way our IOS applications are built, with the in-app purchase model, you need to go through the purchase process again to install the app on a different device. Be sure to log in with the same username with which you made your original purchase and buy the app again. You will not be charged a second time by Apple. Eventually, you will reach a screen which says, “You have already purchased this item, do you want to download again?” Click “Yes” and you’ll be all set.

I changed my Apple ID. How do I access the apps I purchased with my old Apple ID? I am not able to restore them.

Please contact the App Store to resolve this issue. The contact information is on your purchase receipt for the app. Since Apple manages your User ID and App Store purchases, they can help you associate your app purchases with your new Apple ID.

How do I get a refund?

Please contact the App Store to request a refund. Apple stores your credit card information associated with your account so only they can process refunds for you. The contact information is on your app purchase receipt.