Tools for Talking When Stakes Are High
“Crucial” conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.
Based on the authors’ highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
The authors, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences, handle the conversation badly and suffer the consequences, or read The New York Times Bestseller Crucial Conversations and discover how to communicate best when it matters most.
This wise and witty guide will teach you how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again
Included in the app are:
“Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry’s history.“
Dain M. Hancock, President, Lockheed Martin Aeronautics
“What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships.”
Stephen R. Covey
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
Tags: verbal communication, assertive communication, interpersonal communication skills, effective communication in the workplace, managerial skills, improve communication skills, communication techniques